Job Opening: Guest Relations Manager

Organization: Endangered Wolf Center (AZA Member)

Location: Eureka, Missouri, United States

Job or Internship: Job

Job Description: Guest Relations Manager

Reports to: Director of Education and Operations

Job Summary:

Responsible for answering phones, performing data entry, tracking and recording revenue, booking reservations, responding to online (email and social media) messages, resolving guest issues and complaints both onsite and online, greeting guests as they arrive, managing volunteers on weekends, sending gift certificates in response to requests and other duties as assigned.  This position manages the part-time receptionist position.

 

This is a full-time, 40 hour-per-week position, which requires weekends.

Responsibilities:

• Serve as the “voice of the Center” to people who call and email.  Provide excellent customer service when answering the phones and communicating with guests.

 

  • Manages the part-time receptionist position.
  • Oversee day-to-day office duties of the Center, including taking reservations, performing data entry, tracking and recording revenue, taking messages, answering questions and more.
  • Cross departmental communication

 

  • Booking on-site and off-site programming

 

  • Respond to social media comments and messages

 

  • Handle registration for events

 

  • Respond to reviews such as TripAdvisor

 

  • Perform other duties as assigned by the Director of Education and Operations.

 

Required Qualifications:

• Two-year college degree.

• Customer service experience.

  • Ability and willingness to be flexible with tasks.
  • Willingness to master our online reservation system.

 

  • Experience with Microsoft Word, Office and Excel.

 

  • Flexible schedule.

 

  • Willingness to participate in our Docent training course if not already completed.
  • Able to establish and maintain good working relationships with other
    departments.

    Preferred Qualifications:

  • Four-year college degree.

    If interested, please e-mail your resume to Angelena Mathes at [email protected]